Privacy notice
For this emergency glazing page and its enquiry form. Last updated 26 October 2026.
This notice explains how BFM Glazing Limited uses the details you give us on this page. It sits alongside our main privacy policy.
Who we are
BFM Glazing Limited (company number 04610696), Unit 8 Harp Industrial Estate, Queensway, Castleton, Rochdale, OL11 2QQ, is the controller of your personal data. You can contact us at info@bfmglazing.co.uk or on 01706 654204.
What we collect
- What you type into the form: your name, phone number, postcode, whether it's a home or business, the company name (if you give one), what's broken, how urgent it is, your email (if you give one) and any photo you choose to upload.
- Which ad or search brought you here (for example a Google Ads click ID), so we can tell which adverts work.
- If you accept them, analytics and advertising cookies. See our cookie policy.
Why we use it
- To deal with your enquiry: calling you back, arranging a visit, quoting and doing the work. We rely on this being a step you've asked us to take before a contract, and our legitimate interest in replying to people who contact us.
- To measure our advertising: working out which ads lead to enquiries, so we spend our budget well. We rely on your consent for cookies, and on our legitimate interest in measuring our own advertising.
We don't sell your details, and we don't add you to marketing lists from this form.
Who we share it with
| Who | What they do |
|---|---|
| Netlify, Inc. | Hosts this page and receives the form on our behalf. |
| Dexter Media Ltd | Our marketing agency. Runs our Google Ads and this page, and receives a copy of each enquiry to check the form is working and measure results. |
| Google (Ireland) Ltd / Google LLC | Google Analytics and Google Ads, only if you accept those cookies. |
Each of these acts on our instructions under a data processing agreement.
Transfers outside the UK
Netlify and Google store some data in the United States. These transfers are covered by the UK Extension to the EU-US Data Privacy Framework, and otherwise by the UK International Data Transfer Addendum or Agreement.
How long we keep it
Enquiries are deleted from the website form system within 12 months. If you become a customer, we keep your details for as long as we need them for the work, our guarantees and our legal and accounting obligations, as set out in our main privacy policy.
Your rights
You can ask to see the data we hold about you, have it corrected or deleted, restrict or object to how we use it, or have a copy sent to you or someone else. You can withdraw cookie consent at any time using cookie settings. Email info@bfmglazing.co.uk and we'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.